Hey, I'm Tessa

I'm a UX researcher, service designer, and data-driven strategist with more than 9 years' experience designing, executing, and reporting on large-scale research initiatives. Currently a principal UX researcher at Optum, striving to make healthcare better for all by embedding robust user research into product roadmaps. I excel at distilling data into actionable insights and attractive presentations tailored to the audience. I am a talented focus group moderator, interviewer, and meeting facilitator that gets to the heart of my users' needs, dreams, and purpose. From UX research that helps low-income Texans feed their families, to transforming digital healthcare experiences at a Fortune 10 company, to building campaigns that improve women's health across Texas and Arizona, I'm a fiercely dedicated research professional who thrives on challenge and amplifies the voices of my users. Based in beautiful Austin, TX since 2011.